booking terms & conditions
Thank you for choosing to book a holiday at Picketts Barton Spa. On paying your deposit, these terms and conditions will form a contract. We therefore ask that you read them fully prior to making a booking.
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Hazelstone Property Management act as an agent for Picketts Barton Spa, and can be contacted by email if there are any questions regarding these booking terms and conditions. The rental arrangements are made by Hazelstone Property Management on behalf of Picketts Barton Spa owners, and on booking the contractual relationship is formed directly between the owners and the guest.
1. Making a Booking
1.1 You must be 18 years of age or over to make a booking.
1.2 The maximum number of guests per booking is four adults.
1.3 We do not permit children onto the premises.
1.4 The booking form must be completed in full and the main guests full name, address, email address and contact number must be provided. We reserve the right to cancel a booking if any of the required information is omitted and not provided on request.
1.5 It is a condition of booking that the main (named) guest on the booking form is present at Picketts Barton Spa for the duration of the booked dates.
1.6 Full payment or a deposit of 25% is payable via credit/debit card at the time of booking.
1.7 If a provisional booking is made (booking form completed to reserve dates no payment made), the dates will be held for a maximum of 24 hours before release.
1.8 If a deposit is paid the balance payment is due 8 weeks prior to your arrival date. We will notify you by email when this becomes due.
1.9 Bookings made within 8 weeks of the arrival date are payable in full at the time of booking.
1.10 If full payment has not been received within 8 weeks of your arrival date, we reserve the right to cancel your booking and your deposit will not be refunded.
1.11 It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking.
2. Booking Confirmation
2.1 When you submit a booking via our online booking system you will receive an automatic booking summary via email, and a separate email confirming your card payment.
2.2 If you have paid a deposit we will be in touch when the balance payment is due, with a link to make the balance payment. If you would prefer to make the balance payment sooner than the due date, please let us know and we will arrange this accordingly.
2.3 All emails will be sent to the address provided by you on the booking form. When you receive each email please check all details carefully and contact us immediately if you find any discrepancies.
2.4 All bookings are provisional until payment has been received in full.
​3. Payment Methods
3.1 Payment must be made by debit or credit card via our automated online booking system. You will not be charged any credit or debit card surcharges.
​4. Pricing
4.1 We reserve the right to modify our booking rates at any time.
4.2 Once you have made a booking the price stated on your confirmation email is binding.
​5. Booking Amendments
5.1 You may request to make changes to your booking up to 12 weeks prior to your arrival date.
5.2 We regret that any request to amend booking dates within 12 weeks of your arrival date will not be permitted. If you are no longer able to stay this will be classed as a cancellation and our cancellation policy will apply.
6. Cancellation Policy
6.1 After you have placed your booking a grace period of 7 days applies (or 48 hours if your arrival date is within 4 weeks) to ensure you have thoroughly read and understood these Terms and Conditions. During this period you may cancel your booking and receive a full refund if required.
6.2 In the event you need to cancel your booking for any reason after the grace period, the following shall apply:
a) Bookings cancelled 12 weeks or more prior to arrival date will receive a full refund, minus a £25 admin charge to cover payment processing fees;
b) Bookings cancelled 8 weeks or more prior to arrival date forfeit the deposit paid (25% of the full booking price);
c) Bookings cancelled with less than 8 weeks prior to arrival date receive no refund.
6.3 We must be notified in writing should you need to cancel your booking. We can only accept cancellation requests from the email account provided on the booking form.
6.4 Any refund authorised will be refunded back to the card used for payment, and may take up to 10 days to show on your bank statement. If more than one payment has been made, each payment will be refunded separately. Please note, although multiple refunds will be processed at the same time there may be a delay before they credit your account.
6.5 If you pay a deposit but full payment has not been received within 8 weeks of your arrival date, we reserve the right to cancel your booking and your deposit will not be refunded.
6.6 We reserve the right to cancel bookings at any time if guests are found to be disruptive, rude, obstructive, abusive and/or break the terms of their bookings contract. In such circumstances, guests will be required to vacate Picketts Barton Spa immediately and no refund will be payable to the guest/s for the unexpired part of their stay.
6.7 It is strongly recommended that you are protected by holiday/travel insurance to cover the above costs.
7. Arrival and Departure Times
7.1 On the day of arrival check in is from 15:30.
7.2 On the day of departure check out is by 10:30, and you must vacate Picketts Barton Spa by this time unless otherwise agreed.
7.3 Any arrivals after 20:00 must be notified in advance.
8. Property Care
8.1 You agree to keep the accommodation clean and tidy and leave it in such condition at the point of departure.
8.2 Any damages must be reported to us prior to your departure.
8.3 If the accommodation is left in an excessively dirty or inappropriate state you may be required to pay an additional cleaning surcharge.
9. Damages
9.1 We maintain a comprehensive inventory of all of the contents at Picketts Barton Spa, both practical and decorative. You will be required to pay for any damage to such items and will be charged for any item that is removed or lost.
10. Pets
10.1 Dogs are the only pets allowed at Picketts Barton Spa. No other kinds of pets are permitted.
10.2 We permit one dog per booking, over the age of 12 months. You must specify if you wish to bring a dog with you at the point of booking.
10.3 Dogs are strictly not allowed on the beds, soft furnishings or in the hydrotherapy spa pool. If excessive pet hair is found on the soft furnishings, we reserve the right to charge for any additional cleaning required. Please bring sufficient dog bedding, food and water bowls with you.​
10.4 Dogs must not be left unattended at the accommodation.
10.5 You may be required to vacate Picketts Barton Spa if, after being warned that your dog is causing a nuisance, you continue to fail to control it. In such circumstance, no refund will be payable to you for the unexpired part of your stay.
11. Smoking or Vaping and Fire Safety
11.1 Smoking or vaping is not permitted inside the accommodation.
11.2 Smoking and vaping is permitted outside of Picketts Barton Spa, off the decked areas, but please extinguish cigarette butts fully and dispose of them responsibly.
11.3 If it is evident that guests have been smoking within the accommodation, we reserve the right to charge for any fumigation required.
11.4 Due to the high fire risk, the use of candles or tea lights is not permitted anywhere in the accommodation or on the premises at Picketts Barton Spa.
11.5 Removal of fire-fighting or fire safety equipment is forbidden and a criminal offence. Emergency torches removed from Picketts Barton Spa will be charged at £50 per torch.
12. Hydrotherapy Spa Pool Terms of Use
12.1 The hydrotherapy spa pool is maintained to appropriate safety and hygiene standards. Guests use the facility at their own risk, and we shall not be liable for accidents, injuries, or health issues arising from misuse, failure to follow the terms of use, or pre-existing medical conditions.
12.2 Guests who are pregnant, elderly, or who have heart conditions, high or low blood pressure, diabetes, skin conditions, or any other medical concerns should consult a doctor before using the spa pool.
12.3 The spa pool must not be used by any person under the influence of alcohol, drugs, or medication that may cause drowsiness.
12.4 Guests must shower before entering the spa pool.
12.5 No oils, soaps, bubble bath, or other substances may be added to the water.
12.6 Glassware must not be used in or around the spa pool - plastic or shatterproof containers only are permitted.
12.7 Running, diving, or jumping into the spa pool is strictly prohibited.
12.8 The cover must be replaced securely after each use to maintain hygiene and safety.
12.9 For health and safety reasons, use of the spa pool should be limited to a maximum of 15 minutes per session.
12.10 We maintain the water quality and temperature to safe standards. Guests must not tamper with spa controls, chemicals, or filtration systems.
12.11 Any damage, faults, or contamination (including glass, food, or foreign substances in the water) must be reported immediately. Guests may be charged for additional cleaning or repairs if caused by misuse.
12.12 We reserve the right to close or restrict use of the spa pool at any time if maintenance, safety, or misuse issues arise.
13. Sauna Terms of Use
13.1 The sauna is maintained to appropriate safety and hygiene standards. Guests use the sauna at their own risk, and we shall not be liable for accidents, injuries, or health issues arising from misuse, failure to follow these terms of use, or pre-existing medical conditions.
13.2 Guests who are pregnant, elderly, or who have heart conditions, circulatory problems, respiratory conditions, high or low blood pressure, diabetes, skin conditions, or any other medical concerns should consult a doctor before using the sauna.
13.3 The sauna must not be used by any person under the influence of alcohol, drugs, or medication that may cause drowsiness.
13.4 Guests must shower before using the sauna.
13.5 Oils, lotions, or other substances must not be applied in the sauna.
13.6 Glassware must not be taken into or around the sauna - plastic or shatterproof containers only are permitted.
13.7 Do not cover, tamper with, or pour water onto the sauna heater or controls.
13.8 For health and safety reasons, individual sauna sessions should be limited to 5 - 10 minutes, with adequate breaks between sessions.
13.9 We inspect and maintain the sauna regularly. Guests must not adjust or interfere with heating, controls or safety equipment.
13.10 Any damage, faults, or hazards must be reported immediately. Guests may be charged for repairs or extra cleaning where misuse is involved.
13.11 We reserve the right to close or restrict access to the sauna at any time if maintenance, safety, or misuse issues arise.
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14. Use of the Driving Range
14.1 Guests are welcome to use the private driving range during their stay. All guests must bring and use their own golf clubs and equipment; none are provided on-site.
14.2 For safety reasons, guests must not hit golf balls toward the property. All shots must be played in the direction indicated on the driving range signage.
14.3 Guests use the driving range at their own risk and are responsible for any damage or injury resulting from misuse or failure to follow these guidelines.
15. Entertainment and Streaming Services
15.1 Netflix Premium and Spotify are provided for guest use during your stay. These services are available through the house entertainment system.
15.2 The property is equipped with a Sonos sound system. Guests who already have the Sonos app can connect directly to the system. Guests who do not have the app will need to download the black Sonos app to their mobile device in order to connect. Instructions for setup are provided in the guest information pack. Please be considerate of the environment when listening to music outside.
15.3 The person who books the accommodation is responsible for all programs and content accessed on the property’s TV and entertainment system. Additionally, guests are responsible for signing in and out of any personal streaming accounts they use (e.g., Amazon Prime, Disney+, etc).
15.4 Any chargeable services or content purchased using a guest’s own account remain the responsibility of that guest.
15.5 Guests must ensure all personal accounts are signed out before departure.
16. Utilities
16.1 Should there be a failure in a utility or service (such as water, heating, electricity, WiFi, sewerage) please notify us immediately and we will aim to restore the service/utility as quickly as possible.
16.2 Should any failure of service/utility extend beyond a 12 hour period from notification, compensation will be proportionate to the loss of enjoyment suffered, unless the reason for the failure in a utility or service is beyond our control.​
17. Environmental Considerations
17.1 Please be considerate of the neighbouring properties. We ask that you keep noise levels to a minimum (including the use of music) during your stay, and on entering and leaving the premises.
17.2 Recycling bins are provided for your waste and ask that you clean and separate waste into these bins accordingly.
18. Personal Property
18.1 Charging of electrical equipment - The use of personal electrical appliances is permitted on the understanding that they are turned off when Picketts Barton Spa is unoccupied and that the utmost care is taken to ensure they are used responsibly and in good condition. This includes phones, tablets, laptops, hair straighteners, e-cigarette chargers etc. Due to the risk of combustion we cannot allow the charging of e-bike batteries at Picketts Barton Spa.
18.2 We cannot be held responsible for any loss or damage to any personal belongings at Picketts Barton Spa.
18.3 There is private driveway parking provided at Picketts Barton Spa and vehicles, accessories and contents are left at the owner’s risk.
18.4 It is recommended that your holiday insurance covers loss or damage to personal effects.
​19. Items Left Behind
19.1 If the item left behind can be posted we will arrange its return to you, subject to a minimum £10 charge to cover the postage and packing costs. Payment must be received before the item/s can be returned to you.
19.2 Items will be posted back to you by Royal Mail signed for delivery, and we cannot be held responsible for any lost or damaged items. If the item is of value and requires insuring you must notify us prior to posting, and cover the additional postage costs.
19.3 If an item left behind cannot be posted then we will keep the item for 14 days to enable you to arrange collection.
20. Availability
20.1 Each booking is accepted in good faith and with the belief that Picketts Barton Spa will be available to you on the date stated.
20.2 If for any reason due to circumstances out of our control Picketts Barton Spa is not available, we will refund your deposit and balance payment in full. You will have no further claim against us.
21. Adverse Travel Conditions and Inclement Weather
21.1 We hold no responsibility for guests unable to travel to Picketts Barton Spa due to extreme weather or traffic conditions (i.e. snow, flooding, wind, road congestion etc.).
21.2 If you are unable to reach us due to poor weather conditions or road closures, you will lose your full payment and alternative holiday dates will not be offered.
21.3 Please ensure you have full travel insurance to cover such an instance.
22. Restrictions on Rental
22.1 We reserve the right to remove any guest from Picketts Barton Spa due to unreasonable behaviour such as causing excessive noise, damage to the accommodation or premises, or exceeding the stated occupancy. In such circumstances, guests will be required to vacate Picketts Barton Spa immediately and no refund will be payable to the guest/s for the unexpired part of their stay.
22.2 It is a condition of booking that the named guest on the booking form is present at Picketts Barton Spa for the duration of the booked dates.
22.3 Picketts Barton Spa may not be sub-let to a third party. If this is found to be the case, the third party will have no legal right of occupancy and will be required to vacate Picketts Barton Spa immediately.
23. Third Party Service Providers
23.1 We receive no financial benefits for any recommendations or promotions of third-party service providers such as (but not limited to) restaurants, activities, experiences or beauty treatments, nor do we receive any commission on any bookings made with a third-party service provider.
23.2 Any recommendations of third-party service providers are based on our own experiences, genuine appreciation or public reviews.
23.3 We cannot accept responsibility or liability for the conduct of any third-party service provider or for their failure to properly perform the relevant service.
23.4 We cannot accept responsibility or liability for any accidents or illness that may occur as a result of any activity booked with a third-party service provider. The liability and any insurance coverage rests between the guest and the third-party service provider.
23.5 Any booking made between the guest and a third-party service provider will be at the discretion of the guest and any disputes will be a matter between the guest and the relevant third-party service provider.
24. Force Majeure (Extraordinary Circumstances)
24.1 In these terms and conditions "Force Majeure" means any circumstances beyond our reasonable control, which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, epidemic or pandemic, adverse weather conditions, fire, flood and all similar events outside our control.
24.2 If Picketts Barton Spa is not available for letting as a result of Force Majeure at the commencement of the time booked by you, in such cases booking amendments or refunds will be at our discretion.
24.3 In the event that Picketts Barton Spa becomes unsuitable for letting as a result of Force Majeure during your stay you will be required to vacate Picketts Barton Spa immediately. Booking amendments or partial refunds for the proportion of your affected stay will be at our discretion.
24.4 In the event that your booking is impacted as a result of Force Majeure we will not be liable for any other claim for loss or damage by you. It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking.
25. Review of Booking Terms and Conditions
25.1 We reserve the right to change or amend these Booking Terms and Conditions at any time.